Had a lovely reply from DT Brown today, it went as follows:

Dear Mr Simpson,                                                                                                                 I’m down on my knees, how silly of us, 200 degrees!                                                         Was it the printer or was it just missed                                                                                   It could be the designer who had a slight lisp.                                                                       Your email has given us all a big laugh and therefore I  say on all our behalf               However it happened we really are sorry                                                                             And am sending a packet that will cost you no lolly.

Regards                                                                                                                              Deb Nicholls

It just goes to show that even in big business there is a place for humour and time to have a laugh!

Thanks Deb. You made my day!